Shipping policy

Where we ship

We currently ship within the United States only. We're not able to deliver to addresses outside the US at the moment.

What it costs

Shipping is free on every order, with no minimum spend. The price you see on the product page is the price you pay at checkout.

Because your order ships from within the United States, there are no customs charges or import duties to pay on delivery.

How long it takes

We place your order with our supplier within one business day of receiving it. Most orders then arrive within 3 to 8 business days of that.

Business days are Monday to Friday, excluding US public holidays. An order placed on a Friday evening starts moving on the following Monday.

Tracking

Every order ships with tracking. You'll get a confirmation email when your order is placed and a second email with your tracking number once it's on its way. Tracking can take 24 to 48 hours to start updating after you receive it — that's normal and doesn't mean anything has gone wrong.

Orders with more than one item

We work with a small number of specialist suppliers rather than a single warehouse, so if you order two items they may ship separately and arrive on different days. Each parcel gets its own tracking number.

If one part of your order has arrived and another hasn't after 8 business days, email us and we'll look into it.

Packaging

Your order arrives in our supplier's packaging rather than branded Sokodai boxes. We'd rather be straight about that than have you wonder — it keeps costs down, which is part of how shipping stays free.

If something is late, lost or damaged

Email hello@sokodai.com with your order number and we'll chase it with the carrier.

If your parcel is confirmed lost, or if it arrives damaged, we'll replace it or refund you in full — see our return and refund policy for how that works.

Incorrect addresses

Please double-check your delivery address at checkout. If you spot a mistake, email us immediately and we'll correct it if the order hasn't shipped yet. Once a parcel is in transit we can't redirect it, and we're not able to cover orders delivered to an address entered incorrectly.