Refund policy

Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

How to start a return

Email us at hello@sokodai.com with your order number and, where it's relevant, a photo of the item. We'll reply within one business day and tell you exactly what happens next.

Most returns don't require you to ship anything back. For orders under $75 we'll usually approve the refund on the strength of your email alone. For higher-value items we may ask for a photo first, and if we do need the item returned, we'll send you a prepaid shipping label and the address — you'll never pay return postage.

Please don't post anything back before contacting us. Parcels that arrive without an agreed return can't be matched to an order, and we aren't able to refund them.

Condition

Items need to be unused and in the condition you received them, in their original packaging where you still have it.

Unwrapping a throw, unrolling it on the sofa, or assembling a lamp to see how it looks is completely fine — that's what the 30 days are for. What we can't accept back is anything that has been washed, used, or damaged after it reached you.

Damaged, defective or wrong items

Please check your order when it arrives. If something turns up damaged, faulty, or isn't what you ordered, email hello@sokodai.com with a photo and we'll put it right — a replacement or a full refund, whichever you prefer.

You won't need to send the item back, and there's nothing for you to pay.

Cancelling an order

We send orders for fulfilment quickly, so if you change your mind, email us as soon as you can and we'll cancel if it hasn't shipped yet. Once it's on its way, the return process above applies instead.

Items we can't accept

Items that have been used, washed or altered
Items reported more than 30 days after delivery
Gift cards

Exchanges

We don't process direct exchanges. The quickest way to get the item you actually want is to request a refund on the one you have and place a new order — that way you're not waiting on two processes to line up.

Refunds

Once your return is approved we'll refund your original payment method within 10 business days. Refunds go back to the card or account you paid with; we aren't able to send them anywhere else.

Your bank or card issuer may take a few more days to post it. If more than 15 business days have passed since we confirmed your refund and it still hasn't appeared, email us at hello@sokodai.com and we'll chase it.